truck
ATTENTION: Get FREE Shipping
On Orders Over $30 · We Ship Nationwide

Frequently Asked Questions

Everything you need to know about our freeze-dried treats.

We know your taste buds are eager! Same-Day Shipping: Place your order before our afternoon cutoff (2 PM MST) and we'll ship it out the same day. Orders placed after 2 PM MST will ship the next business day. Delivery Timeframe: Once shipped, packages typically arrive within 2–4 business days. Plus we offer FREE delivery on orders over $30.
Step 1 — Deep Freezing (10–12 hrs): We rapidly freeze high-quality candies and ice cream to between −30°F and −50°F. This preserves their structure and locks in flavors.

Step 2 — Primary Drying / Sublimation (11–14 hrs): In a vacuum chamber, we gently apply heat, causing ice to vaporize without melting — removing ~95% of the moisture.

Step 3 — Secondary Drying (6–8 hrs): A slight temperature increase removes residual moisture for perfectly crisp, shelf-stable treats. From deep freeze to crispy perfection, each batch takes 30+ hours of magic to create!
To maintain freshness and crunchiness, store your freeze-dried candy in a cool, dry place away from direct sunlight. Keeping it in an airtight container or its original packaging is recommended.
When stored properly, freeze-dried food can last 25 to 30 years in ideal conditions. However, it's so delicious that it rarely lasts that long!
Consumable Products: Due to the perishable nature of our treats, we cannot accept returns or offer refunds once the product has been shipped.

Order Issues: If there's an issue with your order — damage during shipping or receiving the wrong item — please contact us within 48 hours of delivery. We'll work diligently to resolve the problem.
Yes! We love rewarding our loyal customers and partners. Join our Affiliate Referral Program and earn a 10% commission on every referral purchase. The best part? This isn't a one-time deal — you'll continue to earn 10% on all future purchases made by your referrals. The more you refer, the more you earn!
Freeze-drying removes the water content from ice cream, significantly reducing its weight. For example, 1 ounce of freeze-dried ice cream typically equates to 1.5 to 2 scoops of regular ice cream. This weight reduction is due to the removal of moisture, leaving behind the concentrated flavors.

Still have a question? We're here to help.

Get in Touch

Get 15% OFF Your First Order

Because Your Taste Buds Deserve It!
Use: FREEZEOFF15
Grab your treats and get an INSTANT 15% OFF on your order today!!

Check Out Our Blog

More Freezed Up Treats Blogs